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IdentityPROFESSIONAL QUALIFICATION
Total work experience of more than 5 Years in BPO & 1year in Hotel Industry (Taj Bengal Kolkata)
Served as VNA/ Process / Product / Soft Skills Trainer for the last 5 years.
Well-versed will the practicality of MS Word, PowerPoint & Excel
Excellent communication, interpersonal and leadership skills
Provided training to new employees and internal/external clients on product
Act as the senior trainer responsible for providing support to new trainees through mentoring, observation, and feedback.
Perform various job-related duties as assigned.
Interaction with client on a daily basis related to increasing the productivity by focusing on the pain area.
WORK EXPERIENCE
Aegis BPO Limited (May 2009 –Aug 2013) (Lead Trainer)
Current Designation (Lead Trainer)
End to End Training Need Enhancement (New Hire training, Floor Support, Call Monitoring, Feedback, Huddles, Refresher / Continuation Trainings Conducted).
SPOC for all Training related interaction from Client & Customer perspective.
(i) Training Database
1. Training Dashboard: Maintain & update daily inventory of New Hires
2. Training Calendar: Preparation of Training Calendar based on PMS
3. Training Plan: Shift & Training Room Allocation based on batch strength, portfolio requirement & Trainer utilization
4. Trainer Roster: Remove ambiguity & communication gap between Team Members
5. Trainer Utilization: Effectively utilize resources by mapping utili
