Attend ITIL Foundation Certification course in Bangalore from Growmind Solutions with 100% PASS WARRANTY. Learn ITSM IT Service Management quality frameworks, practices & standards prescribed by OGC. Schedule: Every weekends (Sat/Sun)

Topics Covered

2-day course covers ITIL® Service Strategy ITIL® Service Design ITIL® Service Transition ITIL® Service Operation ITIL® Continual Service Improvement. ITIL Foundation 2011 edition Course Content Course Introduction . Student and Instructor Introduction . Course Learning Objectives . Course Agenda Service Management as a practice . Best Practices in Public Domain . ITIL as a Good Practice . Concept of Service . Concept of Service Management . Processes & Functions . Roles and Responsibilities . The RACI Model . The Service Lifecycle . Basic Concept of Service Strategy . Basic Concept of Services Design . Basic Concept of Services Transition . Basic Concept of Services Operation . Basic Concept of Continual Service Improvement . Exercise & Module Summary Service Strategy . Basic Concept of Service Strategy . Principles and Modules of Service Strategy . Processes of Service Strategy . Exercise & Module Summary Service Design . Basic Concept of Service Design . Principle and Modules of Service Design . Processes of Service Design . Service Level Management . Service Catalogue Management . Availability Management . Information Security Management . Supplier Management . Capacity Management . IT Service Continuity Management . Design Coordination . Service Design Package . Exercise & Module Summary

Who should attend

Individuals seeking to start an IT career in IT helpdesk or IT service desk roles.

Pre-requisites

None

What you need to bring

None

Key Takeaways

The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices. 100% Pass Warranty results