SkillMetrix:itil intermediate,training in bangalore-itil intermediate capability osa,rcv,ppo,soa training in bangalore-itil intemediate life cycle so,sd,ss,st,csi training certification exam at bangalore:SkillMetrix is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, PRINCE2,Cloud Computing, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, TOGAF etc. SkillMetrix partners with accreditation bodies like PMI®, EXIN®, APMG and TUV. Why SkillMetrix: 1.Best in class instructors – All certified ITIL expert. 2.100% Passing Warranty 3.World class course material with inputs from Subject Matter Expert who scored 100% at ITIL Manager’s Bridge to achieve ITIL Expert Certification. 4.Great support Team. 5.Support from expert professionals even after training. 6.You can avail lucrative discounts. Training Details: •Location of Training: Bangalore •Duration of Training:2 Days Our Other offerings: - IT Service Management : ITIL up to Expert Level, ISO 20000 - Project Management : PMP, PRINCE2, ACP - Information Security : CobiT, CISA, ISO 27001 - Business Process Improvement : Six Sigma, Lean IT, Green IT - Cloud Computing and many more....

Topics Covered

If you are seeking a management/team leader role in your company that requires a broad management focus of ITIL practice areas and work across teams or manage multiple capability areas, the Service Lifecycle modules will be of interest to you: Service Strategy Service Design Service Transition Service Operation Continual Service Improvement If you are looking to gain intense, specialized, process-level knowledge in one or more process, with focus on the day-to-day execution of ITIL practices, the Service Capability modules will be of interest to you: Service Offerings and Agreements Release, Control and Validation Operational Support and Analysis Planning, Protection and Optimization ITIL Managing Across the Lifecycle Qualification The ITIL Managing Across the Lifecycle Qualification is a capstone module which is aimed at those candidates interested in achieving ITIL Expert Level, for which this module is a key requirement. ITIL Expert Level Some individuals may also decide to use the qualifications and credits they have achieved through their focused studies and supplement them with additional modules to achieve ITIL Expert Level.

Who should attend

Some individuals may wish to concentrate on one stream of modules, however candidates may also choose to select modules from both Service Lifecycle and Service Capability streams to gain a holistic view of an entire stage from both a high level management level and the detailed, technical perspective. To be eligible for any of the Intermediate exams candidates need to complete mandatory accredited training.

Pre-requisites

Prerequisite for ITIL: Candidate should be ITIL V3 Foundation certified

What you need to bring

Hard Copy Student Handbook (Slide and note) Key concept guide (Prepared as per exam focusing on exam as per syllabus)""

Key Takeaways

ITIL Expert Certification

About the Trainer

4.4 Avg Rating

7 Reviews

19 Students

36 Courses

SkillMetrix Knowledge Services LLP

MBA from Pune University

Service Line:
• IT Service Management
o Trainings , Consulting and Tools
Areas of Practice:
• ITSM implementations
• ITIL Gap Analysis and Consultancy
• ISO 20000 Consultancy
• Various ITIL V2 & V3 Trainings at all levels
• COBIT Trainings
• Project/Program Management
• Business/Systems Analysis
• Data Analysis
• Post-implementation reviews
Industry Lines:
? Telecommunications
? Financial Services
? Technology Services
? Service Management Tools
Education & Certifications:
? MBA from Pune University
? ITIL v2 and v3 foundation certified
? ITIL Service Manager (V2 Manager Certification)
? ITIL V3 Expert Certified
? ISO 20000 Internal Auditor Certification
? CobiT Certified
? PRINCE 2 Certified
Professional Experience:
Shailesh Wanjara is a Senior Consultant in the IT Service Management (ITSM)
practice of SkillMetrix. Shailesh is a hard-working
professional who values his productivity in an organization right from day zero. He is
working towards a successful and rewarding career in consulting organizations to help them realize the true potential of their investments in IT. He has 9+ years of experience in IT domain in ITSM, Server Support, Desktop Support, Networking,Managed Services and IT Infrastructure Services in designing and customizing thesolutions through consulting and training practice. He brings in the experience from
an IT service provider’s & System Integrator’s point of view.
Experience Highlights:
Shailesh has specific experience on various end to end ITIL / ISO 20000 and ITSM
Implementations and consulting projects such as follows:
• One of the largest bank in Saudi Arabia wants to implement BMC Remedy ITSM to
streamline the service support activities of the bank’s IT team. Shailesh was
involved in the project from the conception to delivery in terms of Requirement
Gathering, Understanding Docs, Reporting, Conducting the
Analysis/brainstorming workshops, Communications with the business/user
representatives involved in implementation and User Trainings. He is also
responsible for status reporting and management presentations at end of each
major phase of implementation.
• A software services organization (6,000 employee strength) : Client desired to
have their internal IT support team (@60 members) motivated and trained for
process performance improvements before an ISO 20 000 audit. Shailesh
Delivered an orientation workshop where we secured acknowledgement from the
team for the gap-analysis and agreement for performance improvements targets.
The client team was highly motivated towards performance improvement. The bimonthly
targets set in the last ‘commitment’ session were actually achieved by
the team on an average within 25 days, telescoping one year’s improvement in
less than six months.
• Shailesh has worked with a large technology company as core member of ITSM
practice and implementation. He has done ITIL process consultancy (Gap
analysis, project planning, design) for the company. He was also involved in ISO
20000 work, ITIL Process Design and Implementation, Reporting Design and
implementation.
• He has been involved in ITIL in various roles like: Core Team Member ITSM
Practice and Implementation, ITIL Process consultancy (Gap analysis – specially
for incident and problem management process, project planning, design) Design
and development of ITIL Training Courseware and its delivery Team member
Employee ITIL Certification program.
• Trainings worldwide: Shailesh has delivered trainings worldwide in the areas of
ITIL. He has delivered several trainings in ITIL Foundation, ITIL Service Manager
in India, Middle East and Africa.
Multiple End to End ITIL and ISO 20000 consultancy experience which includes all
aspects of ITIL like Current State and Gap Analysis, Implementation, Pre
Certification Audit, Tool customization guidelines and project planning
Background:
• Total experience of more than nine years
• Spent over 2 years in IT Service operations at various levels.
• Spent Two years as a team member for implementing Remedy (IT Service
Management Tool from BMC Software).
• Worked on Remedy migration projects.
• Worked on enhancement and optimization and utilization aspects of open source
ticketing system OTRS for the one of the employers.
• Has worked on ITIL Framework as trainer, consultant and implementer.
• Have done various assignments on ITIL / ISO 20000 consulting and
implementations along with open source tool like OTRS.
• Has worked on service management tools like Remedy (BMC Software) and also
on Discovery and Event monitoring tool from BMC.
Achievements:
Consulting and Implementation:
• Implemented (On-site Team Member/Functional Consultant) Remedy (ITSM Tool)
at a multinational bank in Saudi Arabia and other various companies with On
site/Offsite model.
• Worked as Subject Matter Expert for the courseware development on ITIL
Foundation, Practitioner & Managers level.
• Played instrumental role in getting many organizations certified for ISO 20000
• Played instrumental role in getting organization accredited for ITIL Foundation,
Practitioner and Managers level
Trainings:
? Training delivery on ITIL V3 Foundation level & Intermediate level, CobiT and PRINCE
2 with passing rate of more than 95 % in India and across the Globe