James

A competent professional with over 9years of experience in Training & Development, Customer relationship management, Process Management and Team Management. Adroit in providing Business Learning & Development Training Solutions in-line with business / growth objectives / initiatives i.e. assessing learning and development needs/programs, articulating, designing and implementing. Proactive in assessing learning and development needs and effectively aligning programs / interventions with business objectives.

Experience in developing training manuals for business excellence and implementing innovative methods to bring about significant changes in the organization by organizing training & development activities at all levels. Expertise in identifying training needs across levels through mapping of skills required for particular positions and analysis of the existing level of competencies. Excellent time management, prioritizing, multi-tasking, organizational and business communication skills at all levels.