Ellora P.

Training Experience:-

Designation: Assistant Professor (Business Communication)

Duration: August ‘11- Till Date

Company: Regional College of Management Autonomous (RCMA)

KRA’s:

Lead training development and delivery activities and interacts with client contacts for all training related activities.

Evaluate/Analyse and identify training needs to meet course/program objectives.

Drive design, development and delivery of all on-going, new-trainee, re-training, and other programs.

Research and experiment of new processes/systems to improve training function.

Training Feedback Analysis for continual improvement in training function.

Achievements: Formulated a course design to bring a change in the orthodox training pedagogy for Business Communication Paper. The customized training materials were not only appreciated by the management but also when implemented on the students, the result came out with flourishing colors.

Designation: Freelancer

• Company 1: FOUR ELEMENTS, Patia, BBSR (August 2011-Dec 2011)

• Company 2: ARIFIN PVT. LTD., Jayadev Bihar, BBSR (August 2011-Dec 2011)

• Company 3: BANSAL TUTORIALS, Nalco Sq., BBSR (June 2010 – August 2011)

• Company 4: ATTITUDE BUSINESS SCHOOL & LCC, BBSR (March 2009 – August 2011)

KRA’s:

Enviable and a remarkable ability to conduct an integrated training needs assessments as well as to evaluate, coordinate, design and deliver a comprehensive range of training & education programs to determine training objectives.

Planning regular and effective training content development.

Monitoring, reviewing, controlling and documenting training activities.

Customized Client and trainee training- Employ ability Skills and Customer Service Training.

Motivational Programs & Soft Skills Training.

Achievements:

Special Training Assignments Via ARIFIN PVT. LTD.:

Group Discussion and Employability Skills Training in E.A.S.T and D.R.I.E.M.S College.


Special Training Assignments Via ATTITUDE BUSINESS SCHOOL: 1. Special responsibility to design a customized training programme for Bharat Industrial Training Centre (BITC) to enhance the students’ competitiveness by bringing a dynamic change in their personality and Spoken English.

2. Special responsibility to train the employees of ORTEL COMMUNICATIONS to enhance the customer service skills as well as focusing on consistent sales growth.

Corporate Experience:-

Duration: Feb 2008-Feb 2009

Company: Aegis BPO, ESSAR Enterprise, Kolkata

Designation: Lead Verifier (Bharti AXA Life Insurance–Inbound Voice Process)

KRA: Verifying the leads generated and maintaining the quality parameters. Delivering product and process training to the new trainees.

Achievements: Acknowledged and awarded with an amount of Rs.3000 thrice as the Best Lead Verifier.


Duration: Jan 2007-Jan 2008

Company: HSBC, HDPI, Kolkata, West Bengal

Designation: Customer Care Executive (Metris Back Office – Outbound Process)

KRA: Back Office Data Processing- Closing or processing the accounts of deceased/ bankrupt US customers bearing credit card of HSBC Bank.

Achievements: Received award for best quality, most inquisitive and best performer in HSBC, Kolkata. Our process, Metris BOP was declared Business As Usual.

Duration: Jan 2005-Dec 2006

Company: XPONSE Services Pvt. Ltd., Kolkata, West Bengal

Designation: Team Leader and Product Trainer (Online Pharmacy Outbound Process - Voice).

KRA: Motivating the team to generate sales on cold calls by placing online orders to US customers. Training the new Customer Care Executives about the product and the process. Handling extremely irate customers and resolving issues on shipment delay, product defect or wrong product delivery.

Achievements: Won the Best Team of the Year-2006 award in the month of March.

Duration: June 2005-Dec 2005

Company: XPONSE Services Pvt. Ltd., Kolkata, West Bengal

Designation: Sr. Customer Care Representative (Online Pharmacy Inbound Process - Voice).

KRA: Placing fresh orders as well as refill of medications on incoming calls from US customers. Handling extremely irate customers and resolving issues on shipment delay, product defect or wrong product delivery.

Achievements: Received the Best Customer Care Executive and got promoted as a Team Leader in 6 months.