Abhishek

I am Qualified IT professional with 7+ years of total experience .
Working as a ServiceNow Devloper and Administrator.

CSA & ITIL 4 Cirtified, CIS- ITSM, CIS-Discovery

An analytical with expertise in Service Now Application with 6+ years hands on experience.

Expert in configuring Service Now tool for various IT Service Management processes like Incident, Problem, Change, Service catalogues, Email Notification’s, Discovery, Mid-servers, plugins.

Experience with the following ServiceNow versions
Kingston/London/Madrid
New York/Orlando /Paris/Quebec/Rome/Sandiego

• Working on Service-now modules /Applications.
• Creating groups ,adding roles and users .
• Creating Notification as per Client Requirment .
• Working on various modules such as Incident, Change, Problem,as well as service catalogues.
• Creating workflow’s as per FRS
• Working on reporting, scheduled jobs, SLAs,
• Working on UI action ,UI Policy ,Client Script & Business Rules
• Working on incidents.
• Daily/weekly calls with client.
• Working on Integration based on client requirements.
• Hands on Email Scripting
• Worked on creating Inbound &Outbound Actions.
Worked on Upgrades, Discovery &Mid-servers.