/> 
IdentityDriven IT Professional with 4 years of experience in the development of tailored ServiceNow solutions and leveraging platform capabilities to reduce costs, improve productivity, and attain operational excellence. Committed to delivering 100% value in every endeavor with authenticity and vision. As a team player, I am keen to employ new ideas & technologies to achieve organizational goals. I am confident that my inter-personal, & problem-solving skills in a fast-paced environment along with my technical expertise makes me a valuable asset to any organization.
Relevant Skills:
▪ ServiceNow : Client & Server-Side Scripting, ITSM (Incident, Problem, Change, Request), CSM, ITOM, CMDB, ITAM, HRSD, SPM, Knowledge Management, Virtual Agent, Web Services, Performance Analytics
▪ Programming : Java, C, Python, JavaScript, GlideScript, ReactJS, JSON, HTML, CSS, XML, Algorithms
▪ Database Systems/Cloud : MySQL, PostgreSQL, AWS, Azure
▪ Version Control/Project Management : Git (GitHub, GitLab), Jira, Confluence
Career highlights:
▪ Architected optimal solutions fulfilling stakeholder requirements and performance metrics at Accenture.
▪ On-time delivery of sprint stories and successful PIR reviews with business post deployment at Lenovo.
▪ Led the Knowledge Management application as the Knowledge Manager by building a process flow collaborating with cross-functional teams at EISAI Global.
▪ Attained 10+ global cloud certifications including 5 ServiceNow Certifications, showcasing a commitment to continuous professional development and expertise in the platform.
▪ Published my project 'Automated Approval System using ServiceNow' in Journal of Critical Reviews.
View this Course
