0Every IT company will have IT services in place.
When they operate many issues can be there due to lack of IT service management processes or lack of the processes knowledge/awareness to their employees.
When we observe during IT services implemntation and operational activities execution, we might get to know some of the following in different occassions:
To overcome and to have control on services processes implementation and to operate the activities correctly and completely, we need to have IT service management practices in place through employees.
Do you think if the IT company has the practices in place, is it enough ?
Answer: No, the employees need to have the practices knowledge or awareness to follow them regularly.
So, what the employee should do ?
Answer: He/she need to get certified ITIL V3 Foundation through exam.
What happens if an employee has this certification ?
Answer: The IT services sales people can convince the customer to get the right projects for their company by selling your skills. The skills means your certifications also. Hence you will have demand for your profile in the market.
Can I survive without this certification ?
Answer: You may survive for short term only for specific activities in a project. But if you are looking for long term career this should be there for your profile.
If I am a student can I appear?
Answer: Yes, during your course [B.tech, B.sc, etc..] study also you can appear for this exam by taking coaching. It saves your future time.
To get the certification what should I do ?
Answer: You need to get the right or experienced person to teach/coach you these practices with live scenarios. And with some exam practice questions.
How do I appear for the exam ?
Answer: There are lot of prometric centers. You can book through them to complete the exam. Or there are certification body organzations like; EXIN, Axelos, APMG, etc. you can book the exam online through their site. Even the training institutes do the same for their students.
Please contact for any queries and online classes to get coaching.
Good luck.
