SkillMetrix:ITIL Foundation Training & Certification at Bangalore:THE ITIL FOUNDATION CERTIFICATE IN IT SERVICE MANAGEMENT The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance.!
Topics Covered
Service Management as a practice: • Concept of Good Practice. • Concept of a Service • Concept of Service Management • Functions, Roles and Processes • Process model • Characteristics of processes. The Service Lifecycle 1. Service Strategy: • How Service Assets are the basis for Value Creation • Basics of Value Creation through Services • Service Portfolio Management (SPM) • Demand Management • Financial Management 2. Service Design: • Understand the importance of People, Processes, Products and Partners for Service Management • The five major aspects of Service Design • Service Level Management (SLM) • Supplier Management • Capacity Management • IT Service Continuity Management 3. Service Transition: • Service V model • Change Management • Service Asset and Configuration Management (SACM) • Release and Deployment Management 4. Service Operation: • IT Services versus Technology components • Stability versus Responsiveness • Quality of Service versus Cost of Service • Reactive versus Proactive • Incident Management • Event Management • Request Fulfillment • Problem Management • Access Management • The Service Desk function • The Technical Management function • The Application Management function • The IT Operations Management function (IT Operations Control and Facilities Management) 5. Continual Service Improvement: • Plan, Do, Check and Act (PDCA) Model to control and manage quality • Continual Service Improvement Model • Role of measurement for Continual Service Improvement • The 7 step improvement process Technology and Architecture
Who should attend
Target Group The target group of the ITIL Foundation certificate in IT Service Management is drawn from: • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme. This may include but is not limited to, IT professionals, business managers and business process owners.!
Pre-requisites
PRE-REQUISITE:- There are no formal criteria or pre-requisites for candidates wishing to attend an accredited ITIL® Foundation course, though some familiarity with IT terminology and an appreciation of their own business environment is strongly recommended.
What you need to bring
Candidate should not bring any for class. During the training we will provide you Student Handbook (Slide and note) & Key concept guide (Prepared as per exam focusing on exam as per syllabus)"
Key Takeaways
Learning Objectives Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification. • Service management as a practice (comprehension) • The ITIL service lifecycle (comprehension) • Generic concepts and definitions (awareness) • Key principles and models (comprehension) • Selected processes (awareness) • Selected functions (awareness) • Selected roles (awareness) • Technology and architecture (awareness) • Competence and training (awareness)
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