SkillMetrix:ITIL Foundation 100% pass at bangalore-itil training in bangalore-bangalore,ITIL training bangalore,itil foundation certification bangalore,itil foundation certification bangalore,itil foundation certification & training at bangalore,itil foundation certification fee cost at bangalore,itil course at bangalore,itil foundation classes in bangalore,itil foundation,ITIL® Foundation enables you to lay the basis for a complete program of ITIL® exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL® seriously. It will improve your qualifications for working with other ITIL® - certified personnel. The ITIL® Foundation Certificate is a course in which delegates will gain a comprehensive grounding in the aspects of ITIL® service management. Delegates will prepare for and sit the one hour, multiple - choice ITIL® Foundation certificate in service management exam.

Topics Covered

Course Outline • Service Management as a practice • The Service Lifecycle • Key concepts • Key Principles and Models • Service Strategy • Service Design • Continual Service Improvement • Processes • Service Strategy • Service Design

Who should attend

Target Group: Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. • IT professionals that are working within an organization that has adopted and adapted ITIL®, who need to be informed about and thereafter contribute to, an ongoing service improvement programme. • This may include but is not limited to, IT professionals, business managers and business process owners

Pre-requisites

Prerequisite There are no formal criteria or prerequisite for candidates wishing to attend an accredited ITIL® Foundation course

What you need to bring

NIL

Key Takeaways

Learning Objectives • Service management as a practice (comprehension) • The ITIL® service lifecycle (comprehension) • Generic concepts and definitions (awareness) • Key principles and models comprehension) • Selected processes (awareness) • Selected functions (awareness) • Selected roles (awareness) • Technology and architecture (awareness) • Competence and training (awareness)