SkillMetrix itil foundation centers in Bangalore,itil v3 foundation training,itil training in Bangalore cost,itil certification Bangalore,itil v3 foundation training in Bangalore,itil institute in Bangalore v3 foundation,itil training institutes in Bangalore Training in Bangalore-Bangalore:The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Topics Covered

Service Management as a practice Best Practices in Public Domain ITIL as a Good Practice Concept of Service Concept of Service Management Processes & Functions Roles and Responsibilities The RACI Model The Service Lifecycle Basic Concept of Service Strategy Basic Concept of Services Design Basic Concept of Services Transition Basic Concept of Services Operation Basic Concept of Continual Service Improvement Exercise & Module Summary Service Strategy Basic Concept of Service Strategy Principles and Modules of Service Strategy Processes of Service Strategy Exercise & Module Summary Service Design Basic Concept of Service Design Principle and Modules of Service Design Processes of Service Design Service Level Management Service Catalogue Management Availability Management Information Security Management Supplier Management Capacity Management IT Service Continuity Management Design Co-ordination Service Design Package Exercise & Module Summary Service Transition Basic Concept of Service Transition Processes of Service Transition Change Management Release and Deployment Management Knowledge Management Service Asset and Configuration Management Transition Planning and Support Exercise & Module Summary Service Operation Basic Concept of Service Operation Service Operation Process Incident Management Problem Management Event Management Request Management Access Management Services Operation Functions The Service Desk Role The Technical Management Role The Application Management Role The IT Operation Management Role Exercise & Module Summary Continual Service Improvement Basic Concept of CSI Principles and Models of CSI CSI Processes Exercise & Module Summary Technology and Architecture Service Automation Competence and Skills for Service Management Competence and Skills Framework ITIL Qualification Scheme Module Summary

Who should attend

Is it right for me? This qualification is primarily aimed towards: • those who require a basic understanding of the ITIL framework; • those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization; • IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute to an ongoing service improvement programme. The ITIL qualification is open to any individuals who may have an interest in the subject.

Pre-requisites

None

What you need to bring

None"

Key Takeaways

ITIL Foundation Level Training and Certification

About the Trainer

4.4 Avg Rating

7 Reviews

19 Students

36 Courses

SkillMetrix Knowledge Services LLP

IQM & Service Management Strategists Certified ITIL Expert, PMP, ISO 20000 & CobiT Certified,Practitioner for Six Sigma, ISMS & SCRUM

Experience Highlights:

Chandresh had been delivering various assignments based on various frameworks, best practices and standards like ITIL, CobiT, Six Sigma, PMBoK, ISO 27001, and SCRUM etc
• Professional Training and Development for ITIL v2/v3 and Assistance in Examination Preparation for Certification.
• Strategic Assessment, Improvement, and Design/Development of IT Operations Management and IT Service Management Programs/Frameworks.
• Enterprise Information Technology Service Management and Operations Framework Design, Development, and Improvement.
• Compliance Reviews and Audits of the Design and Implementation of Information Technology Organization Structure and Information Technology Processes, Policies, and Procedures.

Illustrative Experiences:

• Worked as an ITSM Strategist to design ITSM framework components based on ITIL v2/v3 and ISO 20000 for leading clients across Asia and in the Middle East region.
• Has many successful IQM based outcomes improvement projects to his credit
• Was involved in implementing ITSM Frameworks using various tools including OTRS, NagiOS, Remedy on different scales.
• Served in multiple IT management and operation roles starting from first level support, technical supervisor, IT project manager, to head of IT operations
• Has delivered ITIL Foundation, Practitioner, and Manager Certification trainings for national and multinational clients across various geographies, including the Middle East region, and prepared a total of more than 4000 attendees for ITIL certification exams.
Background:

• Spent over ten years in IT Service operations at various level starting from first level support to the technical supervisor managing entire team
• Spent one year heading of IT Operations for the organization along with implementing open source ticketing system OTRS. This ticketing system is now not only being utilized by IT department but all the support functions including Admin, HR and Accounts.
• After understanding various operational pressure and bottlenecks the need for service improvement lead to working on ITIL framework for over four years
• Besides having worked on ITIL Framework as trainer, consultant and implementer, have worked on various other practices like CobiT & Project Management
• Have done various assignments on ITIL / ISO 20000 & CobiT consulting and implementations along with various open source tools like OTRS & NagiOS. Have also got in-depth understating of Remedy tool
• Has led many process design & improvement initiatives by ensuring ROI objectives of organizations are met in the multi-vendor multiple geography environments
• Areas of Expertise/Specialization:
• Professional Training and Development for ITIL v2/v3 and Assistance in Examination Preparation for Certification.
• Strategic Assessment, Improvement, and Design/Development of IT Operations Management and IT Service Management
• Programs/Frameworks.
• Enterprise Information Technology Service Management and Operations Framework Design, Development, and
• Improvement.
• Compliance Reviews and Audits of the Design and Implementation of Information Technology Organization Structure and
• Information Technology Processes, Policies, and Procedures.

Reviews (4)

5 out of 5 4 reviews

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5.0054

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Skillmetrix Knowledge Services Llp

Reviewed on 20 Jan, 2016

TOGAF Certification Training at Bangalore at Bangalore-SkillMetrix

"Great Instructors as got the practical relevance of the topic with respect to current industry. "

SkillMetrix Knowledge Services LLP

Skillmetrix

Reviewed on 20 Jan, 2016

ITIL 2011 Foundation Training & Certification At Bangalore-SkillMetrix

"Best in Industry Training Delivery on ITIL....The trainer are very good and provide the real time examples with practical relevance to make the training easier for the Participants and helps them to learn the processes quickly with the unique approach of training delivery. "

SkillMetrix Knowledge Services LLP

Prajacta Meshram

Reviewed on 01 Oct, 2015

ITIL 2011 Foundation Training & Certification At Bangalore-SkillMetrix

"Best trainings and certifications provided by industrial experts having years of experience. Very good and guaranteed improvement provided by the Industry."

SkillMetrix Knowledge Services LLP

Vinit Raut

Reviewed on 01 Oct, 2015

ITIL 2011 Foundation Training & Certification At Bangalore-SkillMetrix

"Very good Industry level trainings and certifications Courses which can improve your skills and knowledge."

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