ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

The course will help you to understand:

• how modern IT and digital service organizations operate
• how value streams increase speed and efficiency
• how cultural or behavioural principles guide work that benefits the wider organization
• how to use commonly-used service management terms and concepts

What will you learn

Explaning ITIL 4, Service Value System, Guiding Principles, Continual Improvement and other components
Understand ITIL 4, its components, and how they work together and separately.
Explain the activities of practices like: Service Desk, Incident Management, Service Request...
ITIL 4 Implementation in Your Organization
Understand ITIL4 Foundation with the continuous improvement.
Establish a Value Stream to Create a New Service