The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

ITIL4 Foundation training for professionals who are into IT services and want to make their long term career into Service Management area.

It is an online course of 18 hours duration, conducted in the evening and during weekends. Practice tests are available for the students.

Help provided until the student clears the certification exam.

Course content:

1. What is ITIL

2. Service Management 

3. Four dimensions of service management

4. The ITIL Service Value System

5. The ITIL4 Certification Scheme